Frequently Asked Questions
Quick answers to the questions we hear most often. If you cannot find what you are looking for, our support team is one message away.
Getting started
What is Goroja?
Goroja is an international directory that connects verified companions with clients. You can search by city, availability, price and rating, and talk to profiles through our secure messaging.
Is it free to use?
Creating an account, searching, messaging other users and reading reviews are free. Optional paid features such as profile boosts are clearly priced before you confirm a payment.
How do I create an account?
Go to the registration page, choose whether you are joining as a client or as an escort, fill in your email and password, and confirm your email address from the link we send you.
Which languages does the platform support?
The interface is available in English and Spanish, and you can switch language at any time from the selector in the header.
Profiles and verification
What does the verification badge mean?
It means our team reviewed the identity behind the profile. It reduces the risk of fake profiles, but it is not a guarantee about any meeting — always use your own judgement.
How do I verify my escort profile?
Open the verification section of your dashboard and follow the instructions to submit your identity documents. Our team reviews each submission manually and notifies you once it is approved.
Can I edit my photos and information later?
Yes. Your profile, gallery, rates, languages and availability can be updated at any time from your dashboard. Changes to verification data are reviewed again.
Can I hide my profile from some users?
Visibility is controlled per field. Phone, WhatsApp and Telegram each have their own visibility setting, so you decide who sees them: everyone, signed-in users or nobody.
Messaging
How do I start a conversation?
Open a profile and use the message button. Conversations stay inside Goroja so that you keep a record of what was agreed and can report a user at any moment.
When are phone or WhatsApp details revealed?
Only when you choose to unlock them from the profile, and only if the owner set them to be visible to your type of account.
Why is someone not replying?
Profiles set their own availability and response habits. If a message stays unanswered, move on and try another profile — and never pay in advance to get a reply.
Bookings and travel plans
How do bookings work?
Either side can propose a booking with a date, time, place and duration. The other side accepts or declines, and both of you can follow the status from your bookings dashboard.
Does Goroja take part in the agreement?
No. Goroja is a directory and communication tool. Any arrangement and any payment agreed between users happens directly between them, outside the platform.
What are travel plans?
A travel plan is a published route with dates and cities, so you can see who will be in your city during your trip and plan ahead.
Safety and privacy
Is it safe to use Goroja?
We verify profiles, protect messages and act quickly on reports, but you remain in charge. Read our safety tips, meet in public the first time and never pay in advance.
How do I report a profile or a message?
Use the report option on the profile or inside the conversation, choose the reason and add details. Our moderation team reviews every report and takes action when rules are broken.
Who can see my personal data?
Only what you decide. Each field of your profile and each contact method has a visibility setting, and your messages are never shared with third parties. Learn more in our Privacy Policy.
How do I delete my account?
From your account settings you can close your account permanently. We then remove or anonymise your personal data, except where the law requires us to keep certain records.
Payments and boosts
What is a profile boost?
A boost promotes your profile in search results for a limited period, showing it to more people in your city. The price and duration are shown before you confirm.
Can I get a refund?
Consumed digital features are not refundable, except where the law says otherwise. If a payment failed or was charged twice, contact support and we will fix it.
Are payments secure?
Payments are processed by a certified payment provider over encrypted connections. Goroja never asks you for your card number or PIN inside messages.
Account and support
I forgot my password. What now?
Use the forgot password link on the login page. We send you a secure link to set a new one; it expires after a short time for your protection.
How do I contact support?
Use our Contact Us page. Fill in the form with your email, a subject and the details, and your email app will open with the message ready to send.
How long does support take to reply?
We aim to reply within 48 hours on business days. Reports about safety or fake profiles are always reviewed first.
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